Shipping
What kind of payment do you accept?
We accept all major Credit and Debit Card, PayPal, Amazon Pay, Meta Pay, Google Pay, Klarna, Shop Pay by Affirm and soon all the major International Wallets.
Where does my order ship from?
Orders ship from our fulfilment centre in Atlanta, Georgia. Our products themselves are manufactured both locally and globally, and we select our manufacturing partners carefully to ensure high quality and fair value. The country of origin is listed on each product page.
When will I receive my order?
Orders placed Monday to Friday before 12 PM EST begin processing that day, excluding holidays, and ship within 2 to 3 business days. Orders placed after Friday at 12 PM EST are shipped the following week. Once your order has shipped you will receive a notification with a tracking number, and domestic delivery usually takes up to 5 business days from that point.
How do I track my order?
As soon as your parcel leaves our warehouse we email you a shipping confirmation containing your tracking number. You can also look up an order at any time on our order tracking page using your order number or tracking code. If you cannot find the email, please check your spam folder or contact us and we will resend it.
Do you offer international shipping?
Yes, we ship worldwide. Shipping options and prices in your local currency are shown at checkout once you enter your delivery address, and rates depend on the number of items, the weight of the order and the destination. Please note that Eric Javits is not liable for any duties or taxes on orders outside the USA, and international orders may be delayed by customs clearance in the destination country. Our self-service returns portal is available for domestic orders only, so please contact us if you need to return an international order.
Returns
Can I return an Item?
We accept returns on all products bought on ericjavits.com given the following conditions are met:
Item/s are returned within 28 days of receipt.
Item/s are unworn, undamaged, in original packaging with tags attached and in saleable condition.
Items are returned with the original Packing Slip.
Item/s is not a Final Sale or Special Sale item.
Find further information on our Returns Page
I've returned an item, how long will it take before I receive my refund?
We process your return once the goods reach us and issue your refund promptly. Please allow up to 7 business days for the refund to be processed back to your original method of payment.
I've made a return, will you refund my delivery charge?
Unfortunately return postage costs will be at your own expense. We cannot refund shipping charges unless the item is faulty.
Do I receive a refund on final sale items?
Final sale items are not eligible for a refund. If you added Seel Return Assurance at checkout, you have the option to return eligible final sale items for a refund. Return Assurance is offered at checkout and its cost is calculated from the eligible items in your cart. Standard return conditions still apply: the item must be new, unworn, unwashed and in its original packaging with tags attached.
Product Care & Repairs
My hat does not fit right, what should I do?
We urge customers to pay close attention to size and fit description on each individual product page.
If your hat is too small, a hat stretcher will stretch your hat without making it too big. If you find your hat is just too tight, we recommend returning your hat for the next size up and adding a hat filler.
If your hat is too big, a hat filler may be an option as they reduce the hat size by approximately 1-2.5cm. By adding the filler, you can tailor the hat to fit your head shape and size perfectly.
If your hat is too big lengthways, and you can fit index finger at the front and back at the same time, we also suggest a hat filler.
How do I make sure i order the right size hat?
We strongly recommend each customer measures their head before purchasing their new hat to ensure they’re selecting the correct size. We also urge customers to pay close attention to size and fit description on our individual product pages to assist with their purchase.
To correctly measure your head and for more sizing information, please head over to our 'size chart' page.
An Item I want is out of stock, will you be restocking soon?
We do, however, re-stock some styles and try to do so within 2-6 weeks of becoming unavailable.
To be notified when an item is back in stock, please select the size and click 'Notify Me When Available' and follow the prompts.
If you have any questions about the re-stocking of items, please send us an email at info@ericjavits.com and we can let you know whether or not the item is discontinued or if it will be re-stocked in the future.